Hey HN,

SR, co-founder of Kasp here.

The title isn't an exaggeration. A few months ago, i was working as full-stack developer for e-commerce company on the support ticket solution part. and I were drowning in support tickets & enquires day by day.

We were spending 6+ hours every day answering the same repetitive questions about pricing, features, and basic "how-to"s. It was killing our productivity and ability to build.

We looked at existing chatbot solutions, but found they were either glorified keyword-finders that frustrated users or complex enterprise tools that cost a fortune and took weeks to implement. So, we built our own solution. It's an AI chatbot that you can train on your own knowledge base, docs, or even just a simple FAQ page in under 5 minutes. Existing RAG solutions are not very good at complex answering we tried hundreds of different RAG techniques but most of them are good for simple questions and doesn't understand the context of the customer perspective.

The key is that it uses RAG with our our custom implementation on top to improve the accuracy and speed to find the actual answers within the customer context so users trust the responses.

For our own project, it's now accurately handling about 80% of inbound queries, freeing us up to focus on what matters.

We've just opened up the waitlist today and would love to get this community's feedback on the concept and the landing page.

Link: https://www.kasp.chat/

Happy to answer any questions Thanks!

Meaning no disrespect, but wouldn't effort put into making pricing, features, and basic "how-to"s a lot more accessible and useful pay dividends?

Customers might be delighted, as well. I look for that trio.

Said as a former sales engineer.