Ask HN: How can I unblock my Meta ad account?

by tf2_pyro on 2/3/2025, 9:13:40 AM with 2 comments
Hi HN

I'm developing an electronic board book to teach children the basics of chess and for the last few months have had issues with my meta ad account being blocked. I recently moved to India and setup the account there but I used my UK payment details when trying to pay for a test ad, which is what I suspect triggered the automatic block.

As this is a new business I have no contacts within Meta to help me unblock my account, it's been incredibly frustrating raising appeal after appeal with no reply. As a last hurrah before probably just creating a new account I thought it would be worth asking here if

1. Anyone has been able to successfully unblock their ad account after being in a similar situation and if so how they did it and/or 2. Any of my fellow HN readers who currently work at meta would be able to help me unblock my ad account

Thank you

PS I guess it feels weird to trust random strangers online but to give context that I am in fact a real person with a real product here is a link to the product I am working on

https://www.chessfunforlittleones.com/

  • by gus_massa on 2/3/2025, 2:37:05 PM

    Your project looks interesting. Three recommendations:

    1) Try posting your project "chessfunforlittleones" again. You posted it 5 months ago and it didn't get a lot of traction, so a repost is fine scording to the FAQ https://news.ycombinator.com/newsfaq.html . (But don't repost too much.)

    2) The old post has a few comments from green account. They looks like too much like sockpuppets or something similar. It's a bad idea. From the FAQ

    > Can I ask people to upvote my submission?

    > No. Users should vote for a story because they personally find it intellectually interesting, not because someone has content to promote. We penalize or ban submissions, accounts, and sites that break this rule, so please don't.

    > Can I ask people to comment on my submission?

    > No, for the same reason. It's also not in your interest: HN readers are sensitive to this and will detect it, flag it, and use unkind words like 'spam'.

    3) In the repost add a comments explaining that you are the author and your problem with Fb. People is more friendly when the author is around repliying questions. I think your project is interesting and may gain some traction here and perhaps someone can help with your problem. (But I obviously can't guaranty neither.)