How do you get APILayer to stop billing you?

by robtaylor on 11/3/2023, 11:41:38 AM with 38 comments
The support is terrible for their MarketStack API product - and several emails have had no joy.

I was about to leave a bad review on https://www.trustpilot.com/review/apilayer.com but seems many people are having similar issues.

Does anyone have any contacts there?

I just want to close the account and stop them billing me.

  • by mtmail on 11/3/2023, 1:21:11 PM

    That matched what I see on their public Twitter timeline. I'll be transparent that I'm competing with one of APILayer's APIs. Ever since APIlayer was acquired by Idera the support went downhill. The support team doesn't seem to be connected to their social media or engineer team. The specific API we're competing with (not MarketStack) was down 12 full days once, and twice a week down this year. No explanation given, promised post-mortem was never delivered, they still claim 99.9% uptime on their website. They ignore all Github issues including "Are you guys still in business?".

    *) https://twitter.com/nathansfeed/status/1700845882051039550 , https://twitter.com/lionelkubwimana/status/16946363607772897... , https://twitter.com/nathansfeed/status/1698315294765199857

    > Does anyone have any contacts there?

    If you get no response maybe escalate to the parent company Idera (https://www.ideracorp.com/).

  • by Nextgrid on 11/3/2023, 11:58:44 AM

    You dispute the transactions and let the card network handle it. Too many such incidents and they'll lose their ability to process card payments altogether, so they'll be on top of it.

  • by stavros on 11/3/2023, 12:18:31 PM

    In general, I use privacy.com everywhere I can. I don't even bother unsubscribing, I just pause the card.

  • by vizzah on 11/3/2023, 12:02:23 PM

    thankfully, my credit card just expired when I no longer needed the service.

    Try <frank.sterling@apilayer.com> who was then chasing me to resume paying.

  • by exabrial on 11/3/2023, 12:52:57 PM

    Chargeback for certain, and always keep a paper trail!

  • by zeruh on 11/3/2023, 7:03:21 PM

    Funny thing, they just sent us a legal notice for not paying them $70, LOL

  • by upon_drumhead on 11/3/2023, 3:31:34 PM

    Privacy.com card and then close the virtual card is how I do it when companies make it a pain to cancel.