Ask HN: What companies do you admire for their user/customer support?

by half0wl on 6/29/2023, 3:45:23 AM with 3 comments
Support experience can make or break a product experience for users. I think there's a lot you can glance about a company/product's trajectory by looking at how their support functions, especially for startups looking to kick some incumbents by embellishing support as a key differentiator in their offerings.

I think there's a lot to unpack in the nitty-gritty - would love to hear HN's thoughts on companies they've seen doing this well -- big or small, a brand name or unknown, ...

  • by NovaDudely on 6/29/2023, 7:07:14 AM

    Lenovo's Thinkpad division. Fast turn around with no fuss.

    Lenovo's other parts of the business - total trash!

  • by mdean on 6/29/2023, 4:17:24 AM

    For Internet in the bay area, Sonic has easily contactable and knowledgeable technical support staff.

  • by rurban on 6/29/2023, 5:37:34 AM

    cPanel: 24h extremely good support