> For example, the platform draws on historical support tickets and even Reddit activity to anticipate future volumes of customer requests (by queue, channel, and site).
Wow, do companies now use Reddit for support? I'm curious how exactly Reddit comes into the customer support volume estimation process
> For example, the platform draws on historical support tickets and even Reddit activity to anticipate future volumes of customer requests (by queue, channel, and site).
Wow, do companies now use Reddit for support? I'm curious how exactly Reddit comes into the customer support volume estimation process