• by stephen_greet on 12/16/2020, 7:10:53 PM

    It makes sense that you lose out on customer insights/problems when you're reliant on a help center FAQ to answer questions. Essentially losing out on free customer development.

  • by darsoli on 12/16/2020, 7:03:48 PM

    Help centers, along with "self-service knowledgebases", are just ways of making it harder to find the contact us page.

  • by shwinnabego on 12/16/2020, 7:04:41 PM

    interesting post; especially notes on increasing revenue.