by stephen_greet on 12/16/2020, 7:10:53 PM
by darsoli on 12/16/2020, 7:03:48 PM
Help centers, along with "self-service knowledgebases", are just ways of making it harder to find the contact us page.
by shwinnabego on 12/16/2020, 7:04:41 PM
interesting post; especially notes on increasing revenue.
It makes sense that you lose out on customer insights/problems when you're reliant on a help center FAQ to answer questions. Essentially losing out on free customer development.